Return & Refund Policy

We want you to be completely satisfied with your purchase.

If you are not satisfied with your order, you may contact us to request a return or replacement within 14 days from the date of delivery.

Order Cancellation

You may request to cancel your order within 12 hours after placing the order, provided that the order has not yet entered the processing or shipping process.

We typically process and ship orders within 1–2 business days after an order is placed.

If your cancellation request is submitted within the 12-hour cancellation period and your order has not yet entered the processing or shipping process, we will cancel the order and issue a refund.

Once your order has entered the processing or shipping process, it can no longer be cancelled. If the order has already been shipped, you may request a return in accordance with our Return Policy.

Returns

If you are not satisfied with your purchase, you may contact us to request a return within 14 days from the date of delivery.

To be eligible for a return, the item must be returned in its original condition and include all original accessories, packaging, and included materials.

How to Return

Before sending your return, please contact us at support@gogogosport.com and provide your order number and reason for the return.

When returning the package, please include the following information inside the package:

• Order Number

• Reason for Return

• Your Name and Contact Information

Please make sure the returned item is securely packaged to help prevent damage during shipping.

Return Address

Our address is:

33 Hysan Avenue
ROOM 1911, LEE GARDEN ONE
Causeway Bay, Hong Kong Island
Hong Kong

Important: Please do not send your return directly to the address above.

Depending on your order, location, and reason for the return, we may provide you with a different return address or designated warehouse.

Please contact us at support@gogogosport.com before returning your item and wait for our return instructions.

Returns sent to an address that has not been confirmed by our customer service team may not be accepted or may cause delays in processing your return.

Return Shipping

• If the return is due to a customer-related reason, such as ordering the wrong product, changing your mind, or no longer needing the item, the customer is responsible for the return shipping cost.

• If the return is due to our error, such as receiving a damaged, defective, or incorrect product, we will cover the return shipping cost.

Refunds & Replacements

Once we receive and inspect the returned item, we will process your refund or replacement based on the condition of the product and the reason for the return.

No restocking fee will be charged for returned products.

Refund Method & Processing Time

Approved refunds will be issued to the original payment method used for the purchase.

Once we process your refund, the time it takes for the funds to appear in your account depends on your payment provider and financial institution.

For credit card and Klarna payments, refunds generally take approximately 5–14 business days to appear in your account after the refund has been processed. Actual processing times may vary depending on Klarna and your card-issuing bank.

If you would like to check the status of your refund, please contact Klarna or your card-issuing bank directly for further assistance.

Contact Us

For return, refund, replacement, or order cancellation requests, please contact us at:

Email: support@gogogosport.com